Happens to the best of us. Please visit this link https://shop.lancastergiftbox.com/account/login to reset your password so you can log back into your Lancaster Gift Box account.

The best way to do this is to create a new account under the email address you would like to use going forward. Please then email us at orders@lancastergiftbox.com and ask our team to merge both accounts together so that any order history and saved information is contained under the new account. Please provide your old email and new email.

If you’d like to reset your password, please visit this link https://shop.lancastergiftbox.com/account/login and follow the prompts.

To take a scroll down purchase lane, please create an account or login to an existing account at https://shop.lancastergiftbox.com/account/login to view your exquisite order history.

We’d love to hear what you think of your recent Lancaster Gift Box purchase! Two weeks after your order has shipped, you'll receive a request via email to review our site.

If you'd like to review a specific product, please visit that product page and leave a review—and make sure you use the email you purchased with so you can earn loyalty reward points!

Alternatively, you can also share your stars via Google or Facebook. Thank you!

We hate to see you go! But if your inbox insists, simply follow the ‘unsubscribe’ link at the bottom of our Lancaster Gift Box emails and you will no longer receive content from us.

Join our newsletter to join our Loyalty & Rewards Program. If you've already created a customer account with your purchase, then you're already enrolled!

If you want to join our newsletter, you can sign up at the bottom of this page.

Every time you make a purchase online using the same customer account/email, you'll earn points. Hooray!

If you make an in-store purchase at our Queen Street Shop, please make sure to provide your customer account email. That way, our system will track those in-store purchases and you'll earn more points!

You can also earn additional points by leaving product reviews, following us on social media, and more! Simply log in to your account on the Loyalty & Rewards page to see how you can earn extra points.

Simply visit our Loyalty & Rewards Page and click the "redeem points" button (make sure you're logged in!). The system will generate a code you can enter into the discount code section on the checkout page.

For every dollar you spend, you earn one point. 

150 points = $5 off
300 points = $10 off
450 points = $15 off

Spend $1,200 dollars & earn $60 off!